Frequently Asked Questions

Homeowners - FAQ's

Is it free to submit cleaning a request?

Yes, submitting a request through Acquizen is completely free for homeowners. You can describe the cleaning service you need and receive responses from local professionals without any obligation to hire.

How does the matching process work?

After you submit your request, qualified cleaning professionals in your area are notified. If they are available and interested in the job, they may reach out to introduce themselves, ask questions, or provide a quote.

Am I required to hire someone?

No, you are never required to hire anyone after submitting a request. The goal is simply to help you connect with available cleaners so you can compare options and decide what works best for you.

How many professionals will contact me?

Most requests are shared with up to three local cleaning professionals. This gives you the ability to compare availability, pricing, and experience without receiving too many calls or messages.

How quickly will I receive responses?

Many homeowners receive responses within a few hours after submitting a request. In some cases, cleaners may reach out the same day depending on availability and the type of service requested.

Are the professionals vetted?

Professionals in the Acquizen network are independent businesses that serve the local area. While homeowners should always ask questions and review quotes, the platform is designed to connect you with reliable cleaning professionals who regularly serve customers in your city.

What if I’ve already hired someone?

Once you’ve selected a cleaning professional, simply reply “DONE” to close your request. This prevents additional outreach.

Service Professionals - FAQ's

How does the lead system work?

When a homeowner submits a cleaning request in your service area, professionals in the network may receive the lead details. If the job fits your schedule and services, you can reach out to the homeowner and provide a quote.

Do I have to pay a subscription fee?

No, there are no monthly subscription fees required to join. Cleaning professionals only pay for leads they choose to accept.

Will I be competing with other professionals?

Leads are typically shared with a limited number of professionals. This allows homeowners to compare options while still giving businesses a fair opportunity to win the job.

How quickly should I respond to a lead?

Responding quickly gives you the best chance of connecting with the customer. Many professionals contact the homeowner within minutes to introduce themselves and discuss the project details.

How many professionals can claim the same lead?

Leads are generally shared with a small group of professionals rather than a large list. This helps ensure homeowners receive a manageable number of responses while still allowing businesses to compete fairly.

How do I know if a lead is still available?

If a homeowner has already chosen another professional, they may close their request or let responders know the job has been taken. Responding quickly helps increase the chances of connecting before the request is closed.

What types of professionals can join?

Acquizen works with a variety of cleaning professionals including house cleaners, carpet cleaners, window cleaners, pressure washing companies, and commercial cleaning providers. Businesses that offer reliable cleaning services in their area are welcome to apply.