Lead Policy
Effective Date: February 20, 2026
Company Name: Acquizen
Website: https://acquizen.com
Applies To: Service Professionals
1. Purpose of This Policy
This Lead Policy outlines how leads are generated, distributed, claimed, and handled on the Acquizen platform.
By participating as a Service Professional, you agree to the terms outlined below.
2. What Is a Lead?
A lead is a homeowner-submitted service request that includes:
- Service type
- General location
- Project details
- Contact information
Leads represent potential opportunities to connect with homeowners seeking services.
Leads are not guaranteed jobs.
3. Lead Distribution
When a homeowner submits a request:
- Qualified professionals in the relevant service area are notified.
- Notifications may be sent via SMS or other communication channels.
- A unique Lead ID is assigned to each request.
Lead notifications may include general project details before contact information is released.
4. Claiming a Lead
To access homeowner contact information:
- Review the lead notification.
- Submit the Lead ID through the claim form.
- Confirm the claim as instructed.
If the lead is still available, homeowner contact details will be released.
5. Limited Claim Availability
To provide homeowners with options, multiple service professionals may be allowed to claim the same lead.
Leads may close when:
- The maximum claim limit is reached
- The homeowner confirms selection
- The request expires (e.g., after 72 hours)
Once a lead is closed, it is no longer available for claim.
6. Lead Expiration
Leads automatically expire after a designated period (typically 72 hours) to maintain freshness and homeowner experience.
Expired leads cannot be claimed.
7. No Exclusivity Guarantee
Unless explicitly stated, leads are not exclusive.
Multiple professionals may contact the same homeowner.
8. No Performance Guarantee
Acquizen does not guarantee:
- Conversion rates
- Revenue
- Project completion
- Homeowner responsiveness
- Accuracy beyond homeowner-submitted information
Lead purchase represents access to contact information, not a guaranteed contract.
9. Refund Eligibility
Refunds may be considered only in cases of verified system error, including:
- You were charged but did not receive contact information.
- Duplicate billing caused by a platform malfunction.
- Lead was technically unavailable at time of confirmed claim due to error.
Refund requests must be submitted within 7 days of the claim date.
Refunds will not be issued for:
- Non-responsive homeowners
- Homeowner selecting another provider
- Pricing disputes
- Dissatisfaction with conversion
- Project cancellation
10. Professional Conduct Requirements
Service Professionals must:
- Contact homeowners promptly and professionally.
- Use homeowner information solely for the submitted project.
- Comply with applicable laws and regulations.
- Refrain from harassment, spam, or misuse of personal data.
Violations may result in account suspension.
11. Lead Abuse & Fraud Prevention
Acquizen reserves the right to monitor for abuse, including:
- Excessive refund requests
- Manipulation of lead claims
- Attempted system circumvention
Accounts found abusing the platform may be suspended or terminated.
12. Policy Updates
This Lead Policy may be updated at any time. Continued use of the Platform constitutes acceptance of any revisions.
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